FAQS

Q: What is TELETEXT?
A: TELETEXT is a service operated by MediaCorp Pte Ltd, providing the latest updated News and Information on demand. The service is available 24 hours a day on a TV set that is capable of receiving teletext. The pages are broadcast in a hidden part of the television signal called the Vertical Blanking Interval (VBI), and decoded by the television set.
Q: Do I need to pay to get TELETEXT? Is my TV licence a subscription fee?
A: No, Teletext is free. It does not receive any part of your TV licence fee. The licence fee goes to the Singapore Broadcasting Authority, which uses the funds for the production of public service broadcast programmes.
Q: How do I view TELETEXT?
A: You need a teletext-capable television set to view the pages, which are broadcast over Channel 5, Channel 8 and Channel NewsAsia. Turn to the appropriate channel and press the TEXT button on your remote control (see your TV instruction manual). You will get page 100, which is the Main Menu page. It gives you the page numbers where the various main categories are available on that channel. The pages can be accessed by using your remote control to key in a 3-digit page number.
Q: Is the TELETEXT content on the three channels different?
A: Yes. Each channel broadcasts a specific type of content to make it easier for you to find the information you need:
Channel NewsAsia is our Business & Community hub. It contains financial information such as share prices, unit trusts and currency rates; news and sports; flight information; career listings; COE & ERP rates; and ministry & town council listings.
Channel 5 is an Entertainment and Lifestyle channel. It displays Games, Health & Entertainment News, Music & Movie Reviews, Events, Ringtone Downloads, TV/Radio Listings and Lottery Results.
Channel 8 makes Classified Advertisements work for you. Categories include Food, Beauty & Health, Property, Travel, Education, Club Memberships, Home & Biz Needs, Services and Vehicles.
Q: Where can I find the content page?
A: Go to the Main Menu page 100. You will find the page numbers for the various main categories. For detailed listings, go to page 899.
Q: Why does it take so long for the pages to be displayed?
A: In a conventional teletext system, there is no way of relaying the page number you key in back to the broadcaster. Instead, all the pages are broadcast in rotation (known as a data carousel). Once you have keyed in a page number, your TV waits for the page to be broadcast and then displays it. Thus, the more pages a system has, the slower it will be. The speed of page access also depends on the size of your TV's memory chip. Some big TVs are capable of caching between 80 and 100 teletext pages, allowing you to flip quickly through your most frequently viewed pages.
Q: Why are some pages quicker to display than others?
A: The more popular pages are allocated more VBI lines to speed up access. As the number of VBI lines is limited, not all pages can be given the same amount of resources, and some will be slower to load than others.
Q: Why do I get garbled text/jumping characters/missing words?
A: The problem could lie with your reception. If you are using a roof-top antenna, try fine-tuning the channel. In some cases, you may have to get a repairman to adjust the antenna. If you are using cable, call SCV.
Q: Why are there no fancy graphics or fonts and only a few colours?
A: This is due to the technical limitations of the conventional TV decoder. The teletext screen has 23 lines of 39 characters on each line. For the purpose of graphics, each character is split into six pixels. Only eight colours are available.
Q: Why do the numbers keep scrolling after I key in a page number?
A: The page does not exist or has been removed.
Q: Why do some pages flip by themselves?
A: These are multi-pages that flip automatically after an average time of 20 seconds. You can see which page you are on by looking at the top or bottom right-hand corner of the screen eg. 2/5 is the second page out of five. To stop the page from flipping, press the Hold button on your remote control. Press Hold again to release the page (you will need to do so for the page to be refreshed).
Q: What is Fastext?
A: Fastext is a shortcut key that allows you quick, one-button access to a particular page. It works by downloading to your TV cache the other four pages linked to the page you are reading. Four coloured codes corresponding to four pre-selected pages appear at the bottom of the screen. Select the colour button on the keypad of your TV remote control to access your preferred page.
Fastext links work best if you have been on the page for about 30 seconds - the time needed to complete the downloading process. Viewers with older Teletext TV sets that do not have Fastext will not be able to use this feature.
Q: How do I advertise on TELETEXT?
A: Advertising on Teletext is both cost effective and convenient. For classified advertisements of up to five lines, you can submit your ads through our Booking Centre - SMS. Categories include friendship, garage sale, handphones, vehicles, property, jobs, travel, education and miscellaneous services/items. For full page advertisements, please contact our Sales Department. Details of the various advertising options are available on Ch8 p101.
Q: Is the TELETEXT information on the web similar to that on TV?
A: The pages on the web may be delayed between 5 to 10 minutes because of the time taken to capture all the Teletext pages.


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